Please note that any treatments that are over one hour in duration require a fifty-percent deposit.

Once your online booking is received we will be in touch with you to take your deposit. This deposit is necessary to secure your appointment. If you wish to cancel your appointment after making payment of your deposit, you will need to provide us with notification of cancellation by phone or email at least twenty-four hours before your appointment is due to take place. If a late cancellation is made or you do not attend the appointment then your deposit is forfeit. For further information on our cancellation policy please see our Terms & Conditions.

If you have any queries about out policy please do not hesitate to contact us on 0800 BLOOM6 (0800 256 666) or email us at


We are now offering genoapay for all in-clinic treatment and product purchases. This service will soon be available for online voucher purchases, however, in the interim, if you wish to purchase a gift voucher using genoapay please contact us on 0800 256 666 or visit us in-clinic.

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